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This role is part of Operations: Wholesale and is responsible for providing world class service and support for direct buying customers of the RAI Operating Companies and field-based Trade Marketing personnel. The Analyst will be accountable for direct account management proactively engaging with key personnel at assigned direct buying customers to address issues and opportunities related to product orders (replenishment and promotional) and deliveries. The scope of responsibility also includes active collaboration with internal functions and Trade Marketing personnel regarding product and promotional orders, credits/debits, allocations, logistics, invoices, and customer reports.
WHAT YOU WILL BE ACCOUNTABLE FOR
- Review customer orders daily for assigned direct buying customers to provide proactive resolution to issues regarding out of stocks, changes in delivery dates and any pending transactions
- Independently evaluate orders which exceed weekly allocations and make decisions which protect our ability to compete by ensuring all customers have access to available finished goods
- Monitor, trouble-shoot and resolve problems relating to orders submitted via EDI and collaborate with internal functions and our direct customer’s technical personnel to resolve issues
- Assist customers with our on-line ordering site Order Direct
- Develop and review Promotion Execution status reports for key customers
- Generate Tax Affidavits for State Tax reimbursements
- Issue FICO credits and generate required financial documents
- Actively participate in team projects and collaborate with multiple internal and external stakeholders
CAN THIS BE YOUR FUTURE ROLE?
- Do you have strong analytical and problem-solving skills?
- Can you make independent judgements to assess and resolve issues in a challenging and changing environment?
- Do you have a customer focused mindset?
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
- Bachelor’s Degree preferred, High School Diploma accepted and equivalent work experience (2-5 years)
- Demonstrated ability to identify obstacles/issues and develop solutions to balance business and customer needs
- Strong analytical and problem-solving skills
- Solid Organizational skills with the ability to manage multiple projects in a fast-paced environment
- Strong interpersonal, oral and written communication skills
- Demonstrated proficiency in Microsoft Office and SAP
BENEFICIAL
- Previous SAP experience
- Exposure to EDI
WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP
At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.
- Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
- Great Place to Work Certified
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.
Collaboration, diversity and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!
BENEFITS OVERVIEW
Benefit Information
The following is a general summary of the competitive compensation and benefit plans we offer:
- 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
- Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
- Company contributes an additional three percent to 401(k) whether employee participates or not
Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!
Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.